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Scenario 20: Why there isn't any billed amount shown in the patient queue management after payment is made?
Question asked by Support - April 4 at 10:21 AM
Unanswered
Employee Post
Scenario:
I used the patient search and selected the patient to perform dispensary. After billing the payment, the bill amount is not reflected on the patient queue management. Why is that so?
 
This is because the user after selecting the patient using patient search function, the user did not click the "Add to Queue" icon, and directly proceed on to make dispensary. Hence, no queue ID assigned to the patient and the bill amount is not reflected accordingly after payment is made.
 
To understand how to prevent this issue from reoccurring, please refer to Vanda Workflow guide by clicking this link.    

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